How do I know if my teacher is any good?
Our teachers are the best in the business, period. We conduct a thorough, 8 step hiring process that includes reference checks, background checks, performance and proficiency evaluations, Core Values exercise and much more! Our hiring process works, and we guarantee you’ll love your teacher, or your money back.
Can I pick the teacher I want?
This is our secret sauce! While you are free to request any teacher you’d like, we can’t guarantee that we’ll be able to place you with that exact teacher. Our Personalized Matching Process is a detailed process that takes into account a whole range of factors, and we have gotten really, really good at placing students with the best teacher for their needs. We have many years of experience in making sure we get it right, and as mentioned above - we guarantee our matches.
Do you provide my instrument or do I have to buy one?
You must have your own instrument before lessons can begin. For voice instruction, this includes having at least 44 key keyboard. If you need help purchasing an instrument, please let us know - we can help!
Can I have a trial lesson?
We ask that all new students join us via one of our memberships. While we don’t offer one-off trial lessons, you can think of your first lesson (or first few) as your trial - if you don’t love your instructor, we’ll work with you to get it right! Keep in mind that learning any instrument takes time (think years vs months), and we’re here to help you along that journey!
What makes Bold Music different from other lesson companies? How do I know if Bold Music is for me?
Bold is different from other music studios because we offer much more than music instruction, and our commitment to top quality service is unparalleled. We are a community of musicians and students with many opportunities to collaborate, and we tailor our instruction to your interests rather than strictly adhering to one methodology. We are customer focused and recognize that our small business depends on excellent service. We enjoy working with committed students- and recognize that every week we are working together to make the experience great for our students and instructors.
Who do I contact if I have general questions or questions about billing?
For any questions you may have, the best way to reach our team is either emailing us at support@boldmusiclessons.com or texting us at 704-750-8396!
How does billing work?
Your account will be automatically charged on the 5th of each month for your current month’s membership fee (i.e. your credit card will be charged on August 5th for your August membership fee).
What is the enrollment & initiation fee?
The enrollment and initiation fee is a one-time $99 fee paid per family when signing up for one of our memberships. This fee supports our thorough and tailored Personalized Matching Process, which ensures we pair your family with the ideal instructor to meet your specific needs and goals - and it allows us to share the many membership benefits we provide. The enrollment and initiation fee is fully refundable if we are unable to successfully match you with a fantastic teacher you review and approve of. If membership is discontinued, families must pay the fee again if they choose to re-enroll in lessons at a later date.
What is the Bold Music Risk-Free Guarantee?
We stand by our teachers and our Personalized Matching Process. If you aren’t satisfied with our service, we want to know about it. We’ll get it right or your money back!
Why is my December bill the same amount if Bold Music is closed the for part of December?
We have 4 annual blackout weeks that are already factored into your monthly membership fee. Your monthly membership fee is not based on the number of lessons you receive in a given month. This means your monthly bill will not fluctuate (i.e. increase during months when you will have 5 lessons), but remains the same each month throughout the year.
Am I supposed to have a lesson on a holiday outside of the 4 annual blackout weeks (Memorial Day, Labor Day, etc)?
This is up to you and your instructor! Be sure to communicate ahead of time with your instructor on if you would like to have your normally scheduled lesson or if you would like to reschedule it.
Where can I find the dates where Bold Music is closed for lessons?
Bold Music is closed & no lessons will occur during the following weeks (see specific dates here):
- Week of July 4th
- Week of Thanksgiving
- Two weeks surrounding Christmas & New Years
What if I need to cancel my lesson?
You should text or call your instructors directly to cancel your lesson. If you cancel with more than 24 hours notice, you are entitled to a virtual makeup lesson which you can schedule directly with your instructor! If you cancel with less than 24 hours notice, that is considered a Late Cancelation and is not automatically eligible for a makeup lesson.
What if my instructor needs to cancel a lesson?
If your instructor needs to cancel your lesson, they will reach out to you directly and you will have a makeup lesson. If you take in-home lessons, your makeup will be taught in-home. Your instructor will reach out to you directly to schedule the makeup lesson. If any issues arise, please contact our support team at support@boldmusiclessons.com.
What if I am going to be out of town for multiple lessons?
If you are going to be gone for multiple weeks, it is best to work out a makeup schedule with your instructor ahead of time! Work directly with your instructor to preemptively schedule your makeups so you ensure you get all your lessons.
What if I need to permanently change my lesson day or time?
Communicate with your instructor about the new day or time needed. If the new day and time works for you and your instructor, then great! Your instructor will let our team know about the change and we will update it in our system. If, however, your new day/time does not work with your current instructor, please let our team know by emailing us at support@boldmusiclessons.com and we can work on finding you a new instructor that works with your schedule!
How do I redeem the 10% off at Midwood Guitar Studio?
You will be given a promo code in your welcome email. Use this code at checkout when purchasing anything from midwoodguitarstudio.com. Online store + shipping is available in all markets.
What is the best way to refer a friend to take lessons?
We love referrals!! You should receive referral vouchers in your welcome email that you can send to your friends, which includes a link to our referral form. If your referral joins Bold Music, both you and your referral will get $100 off your next monthly bill!
How do I sign up for Gig Night or a Recital?
Sign ups for Gig Night and Recitals are on a first come, first served basis. You will receive an email from our team reminding you of when sign ups go live, so mark your calendar! On the sign up day, you will then receive an email from us with a link to sign up. Sign up slots go faster than Taylor Swift tickets, so make sure you are quick! In any given 12-month period, you are guaranteed 1 spot at Gig Night and 1 spot at a Recital, so if you have not been able to book a spot during that 12-month period, reach out to us at support@boldmusiclessons.com and we will get you in!
Where can I find upcoming event dates?
See all of our upcoming events here: https://boldmusiclessons.com/events/
How do I cancel my membership?
If you wish to cancel your membership, you must let our team know by emailing us at support@boldmusiclessons.com. All cancelations have a 30 day notice, so your 30 days will start on the day we receive your email. While we advise that you also let your instructor know that you will be ending lessons, you must email our team to officially start your 30-day notice! Once we have received your request, our team will reach out to you to confirm your final lesson date. Keep in mind that should you wish to re-enroll, you will need to pay the enrollment and initiation fee.
